Refund policy

Standard Returns: For health and hygiene reasons, we do not accept returns or exchanges on any opened or used skincare products. All sales are final once a product seal is broken or the product has been used.

Damaged/Defective Items: If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos of the product and packaging. We will arrange for a replacement or a full refund at our discretion.

Unopened Products: Unopened products in their original, sealed packaging may be eligible for a store credit within 14 days of delivery, provided a return authorization is obtained from our customer service team. Original shipping fees are non-refundable, and return shipping is the customer’s responsibility.

Membership Charges: All membership charges are non-refundable, including initial membership charges and recurring renewal charges. Customers are responsible for cancelling their membership before their next scheduled billing date if they do not wish to renew. Cancellation will prevent future membership charges but does not entitle the customer to a refund for any membership fee that has already been processed.

Refund Process: Approved refunds for eligible cases (damaged/defective/unopened) will be issued to the original payment method within 5–10 business days after we receive the returned item. Membership charges are excluded from this refund policy and are non-refundable once processed. We appreciate your understanding of this policy, designed to ensure the safety and integrity of our skincare products for all customers.