Refund policy

Standard Returns: For health and hygiene reasons, we do not accept returns or exchanges on any opened or used skincare products. All sales are final once a product seal is broken or the product has been used.

Damaged/Defective Items: If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos of the product and packaging. We will arrange for a replacement or a full refund at our discretion.

Unopened Products: Unopened products in their original, sealed packaging may be eligible for a store credit within 14 days of delivery, provided a return authorization is obtained from our customer service team. Original shipping fees are non-refundable, and return shipping is the customer’s responsibility.

Refund Process: Approved refunds for eligible cases (damaged/defective/unopened) will be issued to the original payment method within 5–10 business days after we receive the returned item. We appreciate your understanding of this policy, designed to ensure the safety and integrity of our skincare products for all customers.